Data Deletion and Rights Request Instructions
Requests covered
Subject to applicable law and lawful exceptions, you may request information about processing, access, correction, objection, blocking, erasure or deletion, withdrawal of consent where consent is the basis, or a portable copy where applicable.
You may also withdraw a supplier application, ask Studio W9 to correct an application, or request reconsideration under the Supplier Accreditation Policy. Withdrawal and deletion are different: withdrawal ends the application process, while deletion concerns personal information and may be subject to retention exceptions.
How to submit a request
Email business@w9studio.net with the subject Studio W9 Data Rights Request.
State the requested action and provide enough information to locate the record safely:
- Your name and reply email.
- The Studio W9 service involved: account, booking inquiry, project intake, supplier accreditation, payment, contact, or another identified workflow.
- The booking, inquiry, payment, or supplier application reference, if available.
- The approximate submission or transaction date.
- The verified account email, business contact email, or phone number used.
- A clear description of the data and action requested.
Do not send passwords, one-time passwords, full payment-card numbers, or unnecessary identity documents by ordinary email.
Records covered
The process can cover records Studio W9 controls, including:
- Account profile, authentication-provider linkage, verified-email, and access records.
- Booking, project, waitlist, inquiry, contact, quotation, payment-status, and communications records.
- Supplier applications, company and representative details, commercial information, categories, references, status history, review evidence, decision records, and correspondence.
- Supplier supporting documents and private object-storage records.
- Consent records, policy-version evidence, technical logs, security metadata, and related audit evidence where a right applies.
Studio W9 cannot directly delete information controlled independently by an authentication, payment, communications, or other third-party provider. We will identify the relevant provider where reasonably possible.
Verification
Before disclosing, changing, exporting, blocking, or deleting records, Studio W9 verifies that the requester is the data subject or an authorized representative. Verification may use the existing authenticated account, a reply from the verified email, matching transaction details, or another proportionate method.
We may request limited additional information when a request cannot be matched safely. Excessive or unrelated identity evidence is not required.
Supplier applications and evidence
A supplier request should include the `W9-SUP-YYYY-NNNNNN` reference. Where deletion is granted, Studio W9 will address the applicant profile linkage, application data, supporting-document objects, public status projection, and directly controlled communications in a coordinated process.
Deletion does not create or reverse accreditation. If an active approved supplier requests deletion of information needed to administer, evidence, or verify accreditation, Studio W9 may first suspend or end the accreditation relationship, subject to applicable law and written obligations.
Retention and lawful exceptions
Studio W9 may deny, defer, restrict, or partially fulfill a request where information must be retained or processed for an applicable legal obligation, tax or accounting requirement, active contract, payment reconciliation, security incident, fraud-prevention purpose, exercise or defense of legal claims, regulatory inquiry, dispute, insurance matter, or another lawful exception.
Where complete deletion is not lawful or technically appropriate, Studio W9 may restrict processing, de-identify information, delete unnecessary evidence, or retain only the minimum record needed for the applicable purpose. The response will explain the outcome unless disclosure is prohibited.
Response timeline
Requests are normally acknowledged within five business days and completed within 30 calendar days after sufficient verification and clarification. Complex, high-volume, third-party-dependent, legal-hold, or security-related requests may require more time. Studio W9 will communicate a material delay and the reason where permitted.
Outcome and confirmation
Studio W9 will confirm the action taken, records affected, material exceptions, and any follow-up action. Backup copies may persist temporarily under controlled retention until overwritten or securely disposed of, and are not returned to ordinary operational use.
Questions and complaints
Contact business@w9studio.net for clarification or to challenge a response. You may also seek assistance from the Philippine National Privacy Commission where applicable.
Contact
Email business@w9studio.net, call +63 968 269 9265, or write to W9 Content Multimedia Production / Studio W9, Warehouse 9, La Fuerza Compound, 2241 Don Chino Roces Avenue, Bangkal, Makati City 1233, Philippines.